Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
At Pink Bone Beauty, we carefully inspect and prepare every order before shipment to ensure your products arrive in excellent condition.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pinkbonebox@gmail.com. Please note that returns will need to be sent to the following address: 800 Tarpon Woods Blvd, Palm Harbor, FL 34685, United States
Please do not return any product before contacting us. Each request is reviewed individually, and in some cases a physical return may not be necessary.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pinkbonebox@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged during shipping, please keep the product and its original packaging and send us clear photos of both at pinkbonebox@gmail.com.
Please do not discard damaged products or packaging until your request has been reviewed.
Incorrect Items
If you receive an item different from what you ordered, please contact us at pinkbonebox@gmail.com with your order number and photos of the item received. We will review the issue and provide further instructions.
Contact Us
All return and refund requests must be submitted to:
pinkbonebox@gmail.com
Every request is reviewed individually. Pink Bone Beauty reserves the right to determine whether a product qualifies for a return, replacement, or refund in accordance with this policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pinkbonebox@gmail.com.